Returns & Refunds
We want you to be happy with your biltong. If something's wrong with your order, tell us and we'll put it right.
If your order is damaged, wrong, or faulty
Get in touch within 7 days of it arriving, with a photo if you can, and we'll replace it or refund you — whichever you'd prefer. You won't be charged shipping on a replacement.
That covers a parcel that turns up damaged, the wrong flavour, a pack that isn't sealed properly, or biltong that isn't in the condition it should be.
Change of mind
Because biltong is a food product, we can't accept returns simply because you've changed your mind. Once it's left us we have no way of knowing how it's been stored, so we can't resell it or send it to anyone else.
If you're not sure whether you'll like it, start with a single pack rather than a bulk order.
Your rights either way
Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If our product isn't of acceptable quality, or isn't what we described, you're entitled to a remedy regardless of anything written on this page.
How to make a claim
- Email sales@blairsbiltong.co.nz
- Include your order reference — it's on your confirmation email
- Tell us what's wrong, with a photo if it's a damage or quality issue
We'll come back to you within two business days. Refunds go back to the card you paid with, and usually appear within 5–10 business days depending on your bank.